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Getting Started

  • Click on the Register button: On the homepage (https://eacademy.kayzenlearning.com), click on the “Register” option located on the top right angle to access the registration form.
  • Fill in Your Information: You will be asked to provide some personal information such as your name, email address, license number, as well as to create a username, and secure password.
  • Verify Your Email: After submitting the registration form, you will receive an email containing a verification link. This step is to confirm that the email address you provided is valid and belongs to you. Click on the verification link to activate your account.
  • Once you’ve verified your email, you should be able to log in using the username and password you created during registration.
  • Click on the Login button: On the homepage, click on the “Login” option located on the top right angle to access the Login form.
  • Enter the username/email and password you created during the registration process, answer the security questions (captcha) and click Login to proceed.

Course and Content

  • Once you’re logged in, you can start browsing through the available courses. When you find a course you’re interested in, you can enroll in it by clicking on the course title and clicking on the “Start Now” button.
  • After logging in, click on your profile at the top right angle of your screen, navigate to the “My Courses,” tab located on the preceding page. This is where you’ll find a list of the courses you are currently enrolled in.
  • Click on the course title to access the course page and then click on the curriculum tab. This page will contain information about the course, including its description, syllabus, instructor details, and more.
  • Within the curriculum page, you will find tabs to the course materials, including lessons, videos, quizzes, assignments, and any other learning resources that the instructor has provided.
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  • Yes, you can. From the curriculum page, click on the “Downloadable Files” option and download the available resources for offline use.

Communication and Collaboration

  • You can send a message to an instruct via the contact instructor option on your user profile.
  • You can also communicate with other users by visiting and joining discussion topics on the various discussion forums.
  • Students can use the COURSE COMMENT section to ask questions and receive appropriate responses.
  • Students can also use the Discussion Forum to participate in the various active topics within and outside their area of interest.
  • Students can also send a Direct Message to instructors on the LMS via their Student’s Dashboard.
  • Navigate and join LIVE VIRTUAL CLASSROOMS and WEBINARS by clicking on the LIVE CLASS menu option. All active classrooms/webinars will be listed with the various entry requirements.

Assessments and Grading

  • If the course includes quizzes or assignments, you can access and take them from the course page or within specific lesson pages.
  • For multiple-choice or true/false questions, the LMS automatically calculates the score instantly based on the correct answers’ students select. The LMS grading system assigns points for each correctly answered question and calculates a total score.
  • Some questions might require manual grading, such as open-ended questions or essays. In such cases Instructors review the student’s responses and assign grades based on predetermined criteria.
  • Students can view their quiz grades and any feedback provided by accessing their account and navigating to the specific course or assessment section. (Some courses might allow students to retake quizzes or revise assignments after receiving feedback.)

Technical Issues

  • Please use the PASSWORD RESET option to change your password. A request will be sent to your registered email address with instructions on the password change.
  • Please check your internet connection if you are facing issues with your video playback. You can send a message to our support team if the error persists. Please share a screenshot of the error message displayed in your support request in your message.

Enrollment and Registration

  • Navigate to the “My Courses,” section from your profile, this is where you’ll find a list of the courses you are currently enrolled in.
  • Locate the course you want to drop or withdraw from in the list of your enrolled courses.
  • Depending on the course’s settings, there will be a “Withdraw” or “Drop” option associated with the course. (Once you’ve withdrawn from the course, your access to its materials and assessments will be removed.)
  • All courses are self-paced. You can enroll at your convenience.

Privacy and Security

  • Refer to the privacy policy at the bottom of the page
  • Refer to the terms of use page at the bottom of the page

Mobile Access

  • Yes, mobile apps are available on both iOS and Andriod. Check for eAcademy by Kayzen
  • You can access your actively enrolled courses and course progress by simply logging in with your registered email address on the mobile app.

Payments and Refunds

  • Payments are powered by Paystack. Once you have selected the course or courses of your choice and click purchase you will be directed to the payment portal.
  • Once you purchase a course, you’re committed to it and no refunds are provided.
  • After purchasing a course, your access remains unchanged within the access duration stated for that particular course, regardless of any upgrades made to the course content during that time. However, if you wish to re-purchase the course after the access duration period has expired, you will be subject to the new price if the course has been upgraded and its price has been changed.

Certificates and Completion

  • If the course offers certificates, you will be re-directed to get your certificate at the point of completion, otherwise, your certificates are available in the “Certificates” tab on your profile.  
  • Please note that Kayzen can only issue a Maximum of 3 credit Units. You will still have to take the NMCN modules to get the remaining units.
  • Yes, you can share your digital certificate with others, such as potential employers or on your professional profile.

Account Management

  • After logging in, click on your profile at the top right angle of your screen,
  • The preceding page, edit details and profile settings, you will see various fields related to your profile information. These might include your name, email address, profile picture, bio, and other relevant details.
  • After making the necessary updates, look for the “Save Changes” button at the bottom of the page. Click this button to save your changes.

Technical Support

  • How can I contact technical support for help? Send a mail to clientrelations@kayzenlearning.com