Course Description
There are five components to the nurse-client relationship: trust, respect, professional intimacy, empathy, and power. Regardless of the context, length of interaction and whether a nurse is the primary or secondary care provider, these components are always present. This course is designed to help Nurses understand the needs of their clients and develop better nurse-client relationships.
Estimated Study Time: 3 – 6 hours
Course Outline
- Introduction
- What is Customer Service?
- Know your customers and what they want from you.
- Nursing Ethical Values.
- What is the buzz about Customer Service?
- How to improve your customer relations skills.
Certification
This course is accredited and certified by The Nursing and Midwifery Council of Nigeria (NMCN)
Course Features
- Lectures 3
- Quizzes 3
- Duration 52 weeks
- Skill level All levels
- Language English
- Students 302
- Certificate Yes
- Assessments Self
Curriculum
- 5 Sections
- 3 Lessons
- 52 Weeks
Expand all sectionsCollapse all sections
- Pre-Test1
- 1 - Overview of Customer Service For Nurses And Midwives1
- 2 - Ethics And Etiquettes In Nursing2
- 3 - How To Improve Customer Service Skills1
- Course assessment1
